Merchant Dashboard Overview
Your central command centre for managing reviews, customer feedback, QR campaigns, team members, and live Telegram alerts — all in one place.
Dashboard URL
https://getreview.app/dashboard1Dashboard Overview
After signing in at /login, you land directly on your merchant dashboard. The sidebar on the left gives you access to every major feature. The main panel shows content for whichever section is active.
All Reviews
Full table of public 5★ reviews sent to Google Maps. Filter, search, and export any time.
Private Inbox
Shielded customer feedback routed internally. CRM resolution statuses (Won/Lost/No Answer).
Shielded Notes
1–3 star reviews caught by the Sentiment Shield. Forwarded directly to your Telegram.
QR Code & Stands
Download or print your store's QR code for table coasters, counter cards, and NFC stands.
Design Templates
Choose a review card template, set your accent color, upload a logo, and preview live.
Translations & Fonts
One-click Arabic, Spanish, French, or German presets. Full RTL support and font selector.
Telegram Alerts
Real-time Telegram notifications for every shielded note and callback request.
Branch Team
Add shift managers and staff members with read-only or limited access per branch.
2KPI Summary Cards
Five at-a-glance performance cards appear at the top of your Home tab. They update automatically every 5 seconds.
5★ Google Reviews
Total customers who clicked through to Google Maps and left a public 5-star review via your review funnel link.
Shielded Notes
Negative or neutral feedback (1–3 stars) silently intercepted by the Sentiment Shield before reaching Google Maps.
Call Requests
Customers who clicked "Request a Callback". Badge turns red if pending callbacks remain unresolved.
Total Ratings
All ratings received across all channels: Direct link, QR code scans, and NFC tap stand interactions.
Satisfaction %
Overall sentiment index. Calculated as the percentage of positive (4–5 star) ratings vs. all ratings received.
Multi-Location Note
3Analytics Chart & Trend Breakdown
Directly below the KPI cards on the Home overview screen, the interactive analytics chart visualises your review volume and sentiment trends over time. Hover any data point to inspect the exact date and count, or switch between Daily, Weekly, and Monthly filters.
Chart Visualization Modes
4All Reviews Table
The All Reviews tab shows every customer who went through your review funnel, including those directed to Google Maps and those shielded. Use the search bar and rating filter to find specific entries.
🎯Fixed 5-Slot Action Bar & Win-Back Star
Every review row features a consistent 5-button action bar for rapid management, reaching out to customers, and inviting satisfied clients to leave a 5-star Google review.
5Private Inbox
The Private Inbox tab is your internal customer care queue. It shows feedback from customers who gave a low rating but chose to leave a written note or request a callback — without ever going to Google Maps.
Zero Public Exposure
6Shielded Notes
Shielded is the real-time output of the Sentiment Shield — negative ratings intercepted before reaching Google. Each entry here is also forwarded instantly to your Telegram group or private channel.
Sentiment Shield Routing Rule
7QR Code & Stands
The QR Code & Stands tab lets you download your store's review QR code in SVG or PNG format, and generate a print-ready NFC stand card. Customers scan the code and are taken directly to your branded review landing page.
8Design Templates Studio
Customise the review card that customers see when they scan your QR or tap your NFC stand. Choose a template theme (Dark vs Light mode), upload your brand logo, set your headline copy, and watch the live smartphone simulation update in real time.
Preview Mode
9Translations & Fonts
Serve customers in their native language. Apply one-click presets for Arabic, Spanish, French, or German, or customise every label individually. Full RTL layout support is included for Arabic and Hebrew.
10Telegram Alerts
GetReview can send real-time alerts to any Telegram group or private channel whenever a customer leaves a shielded note or requests a callback. Connect once and your team gets notified immediately.
Per-Branch Telegram Connections
11Branch Team
Add shift managers and team members to your branch so they can monitor the Private Inbox and resolve customer feedback — without sharing the owner's login credentials.
Security Tip
/manager-login — a separate portal from the owner dashboard. They can view and resolve inbox items but cannot access billing, templates, or Telegram settings.12Multi-Location Switcher
If your business has more than one branch, use the location switcher at the top of the sidebar to switch between them. Each location has its own QR code, slug, team, reviews, and Telegram connection.
Main Location
Your primary branch. Changes here affect the business-wide Telegram fallback.
Branch Locations
Up to 3 additional branches on the standard plan (upgradeable). Each is fully independent.
Add New Location
Click "+ Add New Location" at the bottom of the switcher dropdown. Requires available slots.
?Frequently Asked Questions
Next: Smart Sentiment Shield
Learn how the dual-routing funnel silently intercepts negative reviews and keeps your Google rating clean.