GetReview Documentation & User Guides
Everything you and your team need to launch your customer review funnel, protect your store rating with Sentiment Shield, and convert happy guests into 5-star Google reviews.
Core Guides & Operational Playbooks
Account Registration & Guidelines
Visual walkthrough on creating your business account, verifying email OTP, and understanding review acceptance guidelines.
Merchant Dashboard Overview
Interactive 9-screen walkthrough covering stats, reviews table, private inbox triage, QR studio, template customizer, and branch team.
Smart Sentiment Shield Funnel
How GetReview automatically routes 4–5★ ratings directly to Google Maps while shielding 1–3★ complaints for private resolution.
QR Codes, Stands & NFC Tap Kit
Download vector QR codes (SVG/PNG), generate print-ready table stands, and program NTAG213/215/216 NFC chips using the NFC Tools app.
Team Members & Role Permissions
Provision branch managers for assigned storefronts, delegate review resolution, reset passwords, and prevent unauthorized review deletion.
Real-Time Telegram Alerts
Receive smartphone push notifications in under 400ms for private complaints, customer callback requests, and multi-branch group routing.
Google Compliance & Fair Practice
Platform guidelines, anti-incentive rules, organic review velocity, Wi-Fi IP clustering safety, and professional response playbooks.
How GetReview Sentiment Shield Works
The 3-stage customer funnel that automatically filters customer sentiment.
Guest Scans QR / NFC
Customer taps their phone on table stand to open your custom review link.
4-5 Stars ➔ Google
Happy guests are routed directly to Google Maps to leave public 5-star praise.
1-3 Stars ➔ Private Alert
Unhappy guests submit private feedback sent immediately to your manager Telegram.