GetReview Documentation & User Guides
Everything you and your team need to launch your customer review funnel, hear from unhappy customers first with Feedback Routing, and convert happy guests into 5-star Google reviews.
Core Guides & Operational Playbooks
Account Registration & Guidelines
Visual walkthrough on creating your business account, verifying email OTP, and understanding review acceptance guidelines.
Merchant Dashboard & AI CRM
Walkthrough covering live stats, reviews table, 3-step CRM recovery actions, AI Assistant auto-outreach, saved reply templates, and QR studio.
Smart Feedback Routing Funnel
How GetReview routes 4–5★ ratings to Google Maps, gives 1–3★ customers a private form with tactile emoji ratings, and powers compliant 3-step CRM win-backs.
QR Codes, Stands & NFC Tap Kit
Download vector QR codes (SVG/PNG), generate print-ready table stands, and program NTAG213/215/216 NFC chips using the NFC Tools app.
Team Members & Role Permissions
Provision branch managers for assigned storefronts, delegate review resolution, reset passwords, and prevent unauthorized review deletion.
Real-Time Telegram Alerts
Receive instant smartphone push notifications in real time for private complaints, customer callback requests, and multi-branch group routing.
Google Compliance & Fair Practice
Platform guidelines, anti-incentive rules, organic review velocity, Wi-Fi IP clustering safety, and professional response playbooks.
How GetReview Feedback Routing Works
The 3-step QR flow that guides customers to Google Maps or direct private resolution.
Guest Scans QR / NFC
Customer taps their phone on table stand to open your custom review link.
4-5 Stars ➔ Google
Happy guests are routed directly to Google Maps to leave public 5-star praise.
1-3 Stars ➔ Private Alert
Unhappy guests submit private feedback sent immediately to your manager Telegram.