Terms of Service

1. Acceptance of Terms

By accessing or using GetReview, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our service.

2. Business Accounts & Responsibilities

As a business subscriber, you are responsible for maintaining the confidentiality of your account credentials and ensuring that all review routing complies with applicable platform guidelines (such as Google Maps, Yelp, and TripAdvisor policies).

• You agree not to impersonate any entity or falsify review origin metadata.
• You will respect customer contact privacy when handling resolution callbacks.

3. Service Availability & Maintenance

We use commercially reasonable efforts to make GetReview available with high reliability. However, we do not warrant that service operation will be uninterrupted, error-free, or completely free of latency.

Service availability may be intermittently affected by scheduled maintenance, network conditions, or disruptions in upstream third-party services (including cloud infrastructure providers, AI model APIs, and the Telegram Bot API). Services are provided on an "as-is" and "as-available" basis without express or implied uptime warranties.

4. Subscriptions, Starter Trial, Renewals & Cancellations

GetReview is sold as annual subscriptions: Starter at $84/year, Pro at $180/year and Business at $348/year (USD, before any applicable tax shown at checkout).

• Starter 7-day trial for $5. New customers selecting the Starter plan begin with a 7-day trial for a one-time $5.00 verification fee. The trial fee is non-refundable. Automatic renewal: unless you cancel before the trial ends, your payment method will automatically be charged the Starter annual price ($84/year) at the end of day 7, and again at the start of each following year. We email you before your trial converts to the annual charge.
• Pro and Business direct billing. Customers selecting the Pro ($180/year) or Business ($348/year) plans are billed immediately for a full 1-year annual term upon signup. There is no trial period on Pro or Business plans. Upfront annual subscription charges are non-refundable once paid, providing immediate access to multi-location routing, unlimited AI, and manager seats.
• How to cancel. Cancel auto-renewal at any time from your dashboard (click your plan badge, then "Cancel auto-renewal") or via our live chat widget on the website. If you cancel during the Starter trial you will not be charged the annual price. If you cancel later, your plan will not renew and you keep full access until the end of the annual period you have already paid for.
• Plan upgrades. If you upgrade from Starter to Pro or Business, you are credited for the remaining days of your current period and charged the difference for the new annual tier. We do not give partial refunds for downgrades or unused time.
• Refunds. Once an annual charge has been processed it is non-refundable, except where required by applicable consumer law, or where there is a confirmed technical fault that we are unable to resolve and that prevents you from using the service, in which case we will refund the affected term. For comprehensive terms and cancellation instructions, see our dedicated Refund Policy.
• Failed payments and lapsed plans. If a renewal payment fails or a plan ends, your review pages stop collecting feedback and your dashboard is limited to renewal. We keep your data for at least 90 days after a plan lapses so you can renew and restore everything; after that it may be deleted.
• Payment processing. Payments are processed by Creem as our Merchant of Record. If a payment is disputed with your bank, we may suspend the account while the dispute is investigated.

5. Third-Party Platforms & Regulatory Compliance

GetReview provides tools to facilitate customer feedback collection and assist businesses with customer satisfaction management. The service currently integrates with Google Maps and Google Business Profile links. Business subscribers are solely responsible for ensuring that their review collection practices comply with all applicable local laws, advertising standards, and third-party platform policies (including Google Business Profile terms and FTC review guidelines).

GetReview is an independent software tool and is not affiliated with, sponsored by, or endorsed by Google, Telegram, or any third-party review directory. We are not liable for any moderation, suspension, or algorithmic changes made by third-party platforms to your external business listings.

6. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall GetReview, its directors, employees, or partners be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or business reputation, arising out of or in connection with your use of or inability to use the service. Our aggregate liability for all claims related to the service shall not exceed the amount paid by you to GetReview during the twelve (12) months immediately preceding the event giving rise to liability.

7. Governing Law & Dispute Resolution

These Terms and any dispute arising out of or related to your use of GetReview shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles. Any legal action or proceeding arising under these Terms will be brought exclusively in the state or federal courts located in Delaware, and you hereby consent to the personal jurisdiction and venue therein.

8. Contact & Legal Entity

GetReview is a software service operated by OneCup LLC, located in Middletown, Delaware, United States. For customer support, account inquiries, or service questions, email us directly at support@getreview.app or reach out via the live chat widget at getreview.app.