Is routing ratings away from Google against review policies?

GetReview never fabricates or edits a Google review, and it never blocks anyone from leaving one. Every visitor can always reach Google directly — we simply offer a private feedback option first for lower ratings, which is standard practice and keeps you informed.

What happens to a 1–3 star rating?

It is captured privately in your dashboard with the customer's comment and contact details. You receive an instant Telegram alert so you can resolve the complaint the same day.

How does the 5-Star Customer Win-Back flow work?

When management resolves an unhappy customer's dispute and marks the case as Won, the platform prompts pre-written follow-up invites (English, Arabic, Spanish) with your Google review link via WhatsApp, Email, or 1-click copy.

Docs/Alerts & Notifications/Telegram Alerts

Real-Time Push Notifications

Real-Time Telegram & Incident Alerts

Receive instant smartphone push notifications within 400ms of any 1–3★ private feedback or urgent customer callback request.

Estimated time: 4 minutes <400ms Push LatencyAudience: Store Owners, Shift Supervisors & Support

1Instant Incident Response Architecture

The secret to service recovery is speed. If a customer has an unsatisfactory experience at your restaurant or retail store, resolving the issue before they leave the parking lot turns a dissatisfied customer into a loyal advocate.

Sub-400ms Delivery

Direct Telegram bot webhooks bypass noisy email spam filters and deliver instant smartphone alerts.

Callback Highlighting

Special visual priority flags when a customer specifically checks the "Please call me back" option.

Branch Group Routing

Route Downtown alerts to the Downtown staff channel, and Westside alerts to the Westside team channel.

2Connecting Telegram Alerts

Configure push alerts for your branch in less than 60 seconds directly from the Telegram Alerts tab in your merchant dashboard.

Telegram Alerts Studio

GetReview Dashboard — Telegram Alerts Configuration

Click to enlarge screen

Manage real-time Telegram push notifications and test bot delivery.Interactive Screen View

Add Bot to Telegram Group or Chat

Search for @GetReviewAlertBot on Telegram and add it to your team group or start a direct chat.

Obtain Numerical Chat ID

Add @RawDataBot or send a message to receive your numerical Chat ID (e.g. -1001234567890).

Save in GetReview & Send Test Alert

Paste your Chat ID in the Telegram Alerts tab and click "Send Test Notification" to confirm.

3Alert Message Format

When a customer submits private shielded feedback, your connected Telegram channel receives a structured alert formatted for instant readability on mobile lock screens:

GetReview Alert BotBOT

🚨 NEW SHIELDED FEEDBACK RECEIVED

📍 Branch: Downtown Flagship

⭐ Rating: 2.0 / 5.0 (Shielded)

👤 Customer: Alex Morgan

📱 Contact: +1 (555) 234-5678

📞 Callback: YES — Requested by customer

💬 Note: "The wait time was too long and my order came out cold. Would like a callback."

🔗 Open in Private Inbox →

4Testing Your Alert Pipeline

Always verify that your staff receives alerts before deploying hardware stands. Click the "Send Test Notification to Phone" button on your dashboard to trigger a simulated incident payload.

Verify Sound & Vibration Settings

In Telegram, tap the channel settings and set Notifications to "Always On" with Sound enabled so shift supervisors hear incoming alerts even when phones are pocketed.

5Multi-Branch Alert Channels

If you operate multiple locations, connect a separate Telegram group for each branch to prevent noise and ensure local duty managers handle local incidents:

Branch Location	Telegram Channel Name	Assigned Recipients
Downtown Flagship	#downtown-duty-alerts	Downtown shift supervisors & baristas
Westside Mall	#westside-store-alerts	Westside floor managers
Airport Terminal	#airport-kiosk-alerts	Airport operations manager

6Telegram Alerts FAQs

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