Privacy Policy

GetReview operates as a customer review routing and satisfaction management platform. When you interact with our service, we collect:

• Customer Feedback: Star ratings, comments, and sentiment choices submitted on business review pages.
• Optional Contact Information: Name, email, or phone number if you voluntarily request a callback or resolution from business management.
• Business Account Data: Name, business email, slug, logo, and review platform URLs provided during account registration.
• Technical Data: Anonymized traffic source (QR Code scan, NFC tap, or Direct link), device type, and timestamp for analytics.

We process data solely to deliver, enhance, and secure our review routing service:

We rely on a small set of trusted third-party providers to operate the service. We share only the minimum data each provider needs to perform its function, and none of them are permitted to use your data for their own purposes:

• Reoon — verifies that an email address is real and deliverable when you sign up for a business account, before your account is created.
• Resend — delivers the email verification code you receive during signup.
• Telegram — delivers real-time review alerts to a business owner's connected Telegram account, if they choose to enable it.
• Sentry — captures technical error reports to help us detect and fix bugs; it does not receive customer feedback content.

You maintain full ownership of your data. Business owners can delete customer feedback records or their entire account at any time through the dashboard or by contacting support.

For any privacy inquiries or GDPR/CCPA data deletion requests, contact us at privacy@getreview.app.