Refund & Cancellation Policy

1. Starter 7-Day Trial ($5 Verification Fee)

New customers registering for the Starter tier pay a one-time $5.00 USD verification fee for a 7-day trial. This small fee covers automated SMS/email OTP verification, database provisioning, and instant Telegram Bot webhook routing.

• Trial Fee Non-Refundability: The $5 verification fee is strictly non-refundable once the account has been provisioned.
• Automatic Conversion: Unless you cancel auto-renewal before day 7 ends (23:59 UTC), your subscription automatically converts to the annual Starter plan ($84/year billed annually).
• Email Reminder: We send an automatic email notification before your trial converts to ensure complete billing transparency.

2. Annual Plans & Renewal Billing

GetReview subscriptions are billed on an annual basis:

• Starter: $84/year (billed after 7-day trial or upon renewal)
• Pro: $180/year (billed immediately upon signup, includes up to 3 branches)
• Business: $348/year (billed immediately upon signup, includes up to 10 branches)

Once an annual charge is processed, upfront subscription payments are non-refundable because high-capacity infrastructure, review page caching, and AI model quotas are provisioned immediately upon receipt.

3. How to Cancel Auto-Renewal

You have complete freedom to cancel recurring billing at any point without speaking to a sales representative:

When you cancel, your account remains 100% active and functional through the final day of your currently paid billing period. You will never be billed again unless you manually reactivate.

4. Refund Eligibility & Exceptions

We treat our merchants fairly and adhere strictly to consumer protection regulations:

• Technical Malfunction: In the rare event that an uninterrupted server-side issue or outage on our platform prevents you from using GetReview, and our engineering team cannot resolve it within 72 hours of your report, you are eligible for a prorated or full refund of the affected term.
• Statutory Rights: If you are a consumer residing in the European Union or United Kingdom, you may have statutory cooling-off withdrawal rights subject to applicable software exceptions once digital performance has commenced.
• Inadvertent Duplicate Charges: Any confirmed double billing or duplicate payment processing error will be refunded immediately in full back to your original payment method.

5. Merchant of Record & Inquiries

Payments on GetReview are processed by Creem as our authorized Merchant of Record. If you have questions regarding a charge or need assistance cancelling your account, our support team is available 7 days a week: