# GetReview — 5-Star Google Reviews & Smart Sentiment Shield — Comprehensive System Documentation for AI Engines

GetReview is an AI-powered customer sentiment and reputation management SaaS platform designed for local businesses, restaurants, clinics, and service providers. It uses dual-routing QR codes to guide 4-5 star customers directly to Google Maps while capturing 1-3 star feedback privately to protect public ratings.

## Product Architecture & Features

### 1. Dual-Routing Funnel (4–5★ vs 1–3★)
- Positive flow: Rating 4 or 5 stars routes customer straight to the business Google Maps write-a-review page.
- Shielded flow: Rating 1, 2, or 3 stars keeps the customer on a private internal feedback form.
- Outcome: Increases average Google rating while capturing actionable improvement feedback.

### 2. Built-in CRM & Win-Back Recovery
- Table action bar with 5 fixed slots: Checkmark resolution status, ⭐ Win-Back star, WhatsApp outreach, Copy info, and Delete.
- Automatic Win-Back modal prompt on "Won" outcome with English, Arabic RTL, Spanish, and custom templates.
- Attention-bouncing star alerts staff until a follow-up invite is sent.

### 3. Telegram Instant Push Alerts
- Sub-second Telegram notifications containing customer name, star rating, feedback text, phone/email, and callback request flag.
- Per-branch routing with automatic fallback to Main Location.

### 4. Search Engine & Privacy Protection
- Public rating pages (/r/[slug]) use unguessable branded hash slugs (e.g. /r/dina-cafe-8x4f) and noindex/nofollow headers to prevent bot scrapers and search indexing of client lists.

Official Website: https://www.getreview.app